Logistics, Order Tracking and Delivery

All purchases include a convenience fee of at least Rs. 99. If your order is cancelled, lost, or not delivered to the address you supplied, we will return the total amount, including the online convenience fee. Returning a delivered order does not result in a Convenience Fee refund. In compliance with our company’s return policy, we will cover the cost of self-shipped returns. Accounts that breach our acceptable usage policy are ineligible for a refund of convenience fees, regardless of the order total. *Order total exclusive of discounts, VAT, GST, and all other fees.

Usage Policy

We consistently strive to provide our customers with the best possible experience. A small portion of accounts has violated our customer-friendly return policy. These consumers return most of their orders or reject delivery. Therefore, our normal consumers can’t buy these things. To protect our customers’ interests, we have the right to apply a Convenience charge to all orders and deactivate cash-on-delivery for accounts with a high proportion of returns and unaccepted shipments relative to the order value. We have the sole right to terminate your account if we deem that your use of the Platform violates the Fair Usage Policy and/or the Terms of Service. Although we offer courier service across India, there may be cases where we don’t. Consumers should verify availability before making a purchase. All Myntra orders are dispatched through courier partners including Blue Dart, Delhivery, Postal Service, etc.

Do you ship internationally?

No. For the time being, we can only ship inside India.

May you tell me how I can speed up the delivery of my order?

Unfortunately, we do not provide a service to speed up the delivery of orders at this time. In the event that we decide to provide this service in the future and your zip code is one that we can accommodate, we will be sure to get in touch with you.

The packet I received was empty or just included a portion of my order.

If you suspect theft, you must notify us within 24 hours of delivery; else, your claim will be denied. Please keep the following in mind as we continue our investigation:

The claimed item should not be used at all. You might need to provide details like a brief account of the situation (A few questions will be asked to help us understand the scenario) Photos of the package and any additional boxes (if present) (if any sides of the package appear tampered with or broken, try to obscure them in the photos; users will be the best judges of this) Once the inquiry is complete, refunds will be issued for orders that were paid for in advance or by cash on delivery. It’s possible that you won’t have to pay for any of the following situations in which he or she doesn’t qualify for a refund: Not giving enough background on the case. Insufficiency of case details provided. Not providing packet and box captures (if any) Claims for pilferage must be reported on the same day if the delivery was received. The delivery package must be held for 3–4 days before being discarded. For internal purposes, we may need the return of your package. This claimable item has been utilised by you.

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